Returns and refunds

Nature of the product
Our products are fresh flowers and floral arrangements, meaning they are perishable and often personalized items. For this reason, we do not accept returns or exchanges once the order has been delivered, except in the cases indicated below.

Order Cancellation
You can cancel your order free of charge if you contact us at least 10 hours before the chosen delivery date and time. Once the order is being prepared or has been delivered, it cannot be canceled.

Damaged or incorrect order
If your order arrives damaged, in poor condition, or does not match what was requested, contact us within 24 hours of delivery, along with a photograph of the received product, at:
Email: ventas@anhuaflowers.es
WhatsApp: +34 606 46 56 21

We will review each case individually and, if applicable, offer a replacement or a full or partial refund.

Delivery delay
If delivery is significantly delayed from the agreed time due to reasons attributable to us, contact us to find a solution, which may include a discount, replacement, or partial refund, as appropriate.

Refunds
Approved refunds will be processed through the same payment method used for the purchase, within 5 to 14 business days.

Any questions?
For any questions about your order, write to us at ventas@anhuaflowers.es or via WhatsApp at +34 606 46 56 21.